FAQs

About Us:

1. What is Avoomba?

Avoomba is a family entertainment company dedicated to bringing joy, adventure, and creativity into the lives of families worldwide. We offer engaging stories, DIY projects, music, videos, and interactive experiences designed to inspire and delight children and their families.

2. What types of activities does Avoomba offer?

We offer a variety of activities including:

  • Adventure Stories: Join characters like Sheena and Maddy on epic journeys.
  • DIY Projects: Get creative with Mikey’s fun experiments and projects.
  • Music and Videos: Enjoy uplifting music and entertaining videos.
  • Interactive Experiences: Explore AI-enhanced activities tailored to each family member’s interests.

3. How do I access Avoomba's content?

Our content is accessible through our website. Simply sign up for an account to explore all the adventures, projects, music, and interactive experiences we offer.

4. Is Avoomba's content safe for children?

Yes, we prioritize the safety and well-being of our audience. Our content is designed to be child-friendly, and we adhere to the highest standards of privacy and ethical conduct. Our AI technology enhances experiences without compromising safety or privacy.

Orders:

1. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

2. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, contact us immediately at info@avomba.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

3. How can I contact Avoomba's customer service?

You can reach our customer service team at info@avoomba.com. We are here to help with any questions or concerns you may have.

4. How do I create an account on Avoomba?

To create an account, click on the "Sign Up" button at the top right corner of our website, and follow the instructions to complete the registration process.

Shipping & Returns:

1. What is your shipping policy?

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Time: Standard shipping takes 5-7 business days.
  • Shipping Cost: Free for orders over $45. Expedited shipping costs vary.
  • Shipping Locations: We currently ship within the United States.

2. What is your returns policy?

You can return items within 30 days of receipt for a full refund or exchange. Items must be in original condition and packaging. Contact our customer service team to initiate a return. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Do you offer international shipping?

Currently, we only ship within the United States. We hope to offer international shipping in the future.

Updates and Promotions:

1. Can I sign up for updates and promotions?

Yes, you can sign up for our newsletter to receive updates on new content, special promotions, and exclusive offers. Simply enter your email address at the bottom of our website to subscribe.

Payment:

1. Accepted Payment Methods

At Avoomba, we aim to make your shopping experience as convenient as possible. We accept the following payment methods:

  • Major Credit Cards: Visa, MasterCard, American Express, and Discover
  • Debit Cards: Linked to any of the above major credit card networks
  • Digital Wallets: Apple Pay, Google Pay, and PayPal

2. Payment Security

Your security is our priority. We use industry-standard encryption to protect your personal and payment information during the transaction process.

3. Billing Information

Please ensure that your billing address matches the address on your credit card statement to avoid any delays in processing your order.