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At Avoomba, we strive to ensure your order arrives quickly and safely. Below is our shipping policy to provide you with all the necessary information about your order’s delivery:
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Time: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
- Shipping Cost: Standard shipping is free for orders over $45. Expedited shipping costs are calculated at checkout.
- Shipping Locations: We currently ship to addresses within the United States. International shipping is not available at this time.
- Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Shipping from USA
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 5 – 7 working days | $5.00 |
| Express Shipping | Delivery in 3 – 5 working days | $12.00 |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days | $18.00 |
| Free Shipping | Standard shipping is free for orders over $45. | $0.00 |
Returns & Exchanges
We want you to be completely satisfied with your purchase from Avoomba. If for any reason you are not happy with your order, please review our returns policy:
- Return Window: You may return items within 30 days of receipt for a full refund or exchange.
- Condition of Items: Returned items must be in their original condition, unused, and in the original packaging.
- Return Process:
- Contact our customer service team at returns@avoomba.com to initiate a return. Please provide your order number and reason for the return.
- Our team will provide you with a return authorization number and instructions for returning your item(s).
- Pack the item(s) securely and include the return authorization number inside the package.
- Ship the item(s) to the provided return address. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. You will receive a confirmation email once your refund is processed.
- Exchanges: If you wish to exchange an item, please contact our customer service team. We will process your exchange once we receive and inspect the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@avoomba.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at info@avoomba.com. We are here to help and ensure you have a positive experience with Avoomba.
Thank you for shopping with us!